Terms of service





Terms & Conditions

Overview
This website is operated by 'Or. By using this site or placing an order, you agree to these Terms & Conditions.

We may update these terms from time to time. The latest version will always apply.

Products
All products are subject to availability. We reserve the right to update or discontinue items at any time.

Slight variations in material, colour, and finish may occur due to the nature of production and materials.

Orders
An order is confirmed once dispatched. We reserve the right to refuse or cancel any order at our discretion.

Pricing & Payment
All prices are shown in GBP (E). Payment is taken at checkout.

Shipping
Orders are processed Monday to Friday, excluding UK public holidays.

Delivery times are estimates only. We are not responsible for delays outside our control.

Returns
Returns and exchanges are accepted in accordance with our Returns Policy. Items must be returned unused and in original condition.

Bespoke and made-to-order pieces are non-returnable unless faulty.

Intellectual Property
All content, including products, imagery, and design, remains the property of 'Or and may not be used without permission.

Governing Law
These Terms are governed by the laws of England and Wales.


Privacy Policy

Overview
This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website.

Information We Collect
We may collect:

  • Contact information (such as name, email address, and delivery details)
  • Order and payment information
  • Website usage data (via cookies and analytics tools)

How We Use Your Information
We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Improve our website and services
  • Comply with legal obligations

Data Sharing
We only share your data with trusted third parties where necessary to operate our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Website and analytics services

Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined above or as required by law.

Your Rights
Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to certain uses of your data
  • Request data portability

Cookies
This website uses cookies to improve functionality and understand usage. You may disable cookies in your browser settings.

Contact
For privacy-related enquiries, please contact the studio via the contact form.